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REFUND POLICY

Brazil Express AU Refund Policy

 

At Brazil Express AU, we are committed to offering quality products and ensuring customer satisfaction. However, we understand that there may be situations where you need to request a refund. Therefore, we have established the following guidelines to facilitate the process:

 

1. Conditions for Refund Requests

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You may request a refund if one of the following conditions is met:

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  • The product is damaged or has a manufacturing defect.

 

  • The product received is past its expiration date.

 

  • The product delivered is different from what was ordered.

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2. Time Frame for Requests

 

  • Non-perishable products: The refund request must be made within 14 days of receiving the order.

 

  • Perishable products: There must be at least 30 days remaining on the product's expiration date at the time of the refund request.

 

3. Refund Process

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  • Contact our customer service team via email at info@brazilexpress.com.au with your request, providing the order number, photos clearly showing the issue (if applicable), and the expiration date (for perishable products).

 

  • Our team will review your request, and if approved, we offer two options: 

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            Product exchange: We will send the same (or a similar) product at no additional cost.

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            Store credit: You may choose to receive credit for the product's value to use on future purchases.

 

4. Full Refund

 

If the issue is not resolved through an exchange or store credit, and the customer wishes to proceed with a full refund, the following steps apply:

 

  • Submit photos that prove the issue with the product.

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  • If the product is within its expiration date and in good condition, but the customer still prefers a refund, we will request the product's return. We will provide a return shipping label. Once we receive the product and confirm that it is sealed and intact, we will issue a full refund, excluding the original shipping cost.

 

5. Exceptions

 

We do not offer refunds for perishable products with more than 30 days remaining before expiration, except in cases of defect or order error.Opened, partially used, or visibly used products are not eligible for a refund unless they are defective.

 

6. Processing Time

 

Refund processing will begin after the review and verification of the returned product, where applicable. Refunds will be issued to the original payment method used in the purchase, within 7 business days after confirming the return.

 

7. Customer Service

 

If you have any questions about our refund policy or need assistance, please contact us at info@brazilexpress.com.au.

RETURN POLICY
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